ORDERS & SHIPPING
Once your order has been processed, you will receive a Tracking Number via email. You can keep up to date with it's status via the number.
Yes, you can exchange your order as long as the garment is unworn and has the Leyo tag attached. Please go to our returns section on our website where it will give you the option for an exchange.
We will try to change your order for you if the issue has been flagged in the first hour of your order.
Yes, but this must be done in the hour post purchase to ensure our team does not pack the item and create a label based on the initial shipping address.
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
RETURNS & EXCHANGES
Any order can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for Leyo 3rd party retailers.
We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.
Please allow 7 working days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
PRODUCT & INVENTORY
If something is out of stock, you can signup for back in stock email alerts on the product page of the out of stock item.